FAQ Center of DeeKeep Deezer Music Converter
[1]Launch DeeKeep Deezer Music Converter on your computer and log in to your Deezer Music account. Please note that DeeKeep will not take any information out of your account. Then go to the Register section to get the registration window.
[2]Fill the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register the program.
There are two possible causes for invalid code.
[1] The registration code doesn't match the program. Please make sure you are running the right program.
[2] Extra spaces are accidentally added while filling in your e-mail and code. Please check whether there are spaces before or after the registration info.
If you still get the Error Message, please contact our support team via [email protected] for help.
The trial version allows you to convert the first one minute of each song. You will get the message as below when you try to convert music with the trial version. To unlock the restriction, please purchase a license.
In general, the new license key will be sent to the email address once the subscription is renewed. If you do not receive the license key after auto-renewal subscription, please check your Spam E-mail folder just in case it was incorrectly classified as spam. And you can provide registered email address and order ID to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will send you the newly updated license quickly.
In order to meet people's needs and provide a better service, DeeKeep offers 3 subscription plans. Below are something should be informed:
1. There are 3 types of subscription plans for your choice (3 month/ 1 year/ Lifetime). Your plan will determine how long you can use the program to save tracks from Deezer Music.
2. If you purchase a 3-month or 1-year subscription, to ensure the service, the two license types will auto-renew after 3 month or 1 year. If you don't need it anymore, you can cancel the next subscription at any time before the renewal date.
3. Each license can be used on one PC only.
4. DeeKeep commits a 100% money-back guarantee within 5 days for DeeKeep Deezer Music Converter 3-month & 12-month plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.
If you have other questions about the subscription, please read DeeKeep Subscription FAQ.
Yes, DeeKeep Deezer Music Converter supports batch conversion, so you can add the entire playlist to convert. please note that it can convert one playlist at a time.
DeeKeep supports online music playback, please make sure you have downloaded the latest version of the program.
1. Please make sure that you have installed the latest version of the program. Please make sure the songs you want to convert can be played normally on DeeKeep or on the Deezer Music web player in Chrome.
2. Please don't connect an external audio device to your computer during the conversion and don't play Deezer Music on other devices at the same time.
If the problem persists, please contact the support team. Email to [email protected]
It is caused by Deezer Music's brand-new UI. We have resolved the issue, please make sure you have downloaded the latest version of the program. Or, you can download the latest version from Download Center.
The latest version of DeeKeep Deezer Music Converter supports keeping the track number for albums. Please choose "Track Number" in the "Output File Name" tab of the Setting window. In addition, if you want to save the converted songs in the same order as the original playlist, please choose "Playlist Index".
For better development of DeeKeep products, we adopt new technology from version 1.1.9 which is no longer compatible with macOS 10.14 or lower systems.
There are some solutions if you can not use the DeeKeep program for this reason:
[1] Update your macOS system to Mac 10.15 or above. The latest version is recommended.
[2] Switch to a Windows computer, and our support team will help you change the license.
[3] Download the old version which is still compatible with macOS 10.11 -10.14 from https://www.deekeep.com/deezer-music-converter-oldmacos.dmg. However, we still want to remind you that the old version may have some bugs which have already been fixed in the latest version.
Note: If the above solutions still cannot fix your problems, please provide the detailed information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.
DeeKeep currently only supports to download songs with Deezer premium or Hifi account.
You might have chosen "Intelligent Mode" or "YouTube Download" as the "Conversion Mode."
If "YouTube Download" is selected as the Conversion Mode, the program will download music from YouTube. However, if "Intelligent Mode" is chosen, the program will switch the audio source based on the network conditions. If the original audio source of the music platform cannot be read, the program will switch to downloading music from YouTube.
If you exclusively want to download music from the original audio source, please modify the "Conversion Mode" and set it to "Web Download".
When you select the lossless output format, the program will download music with original sound quality by default. In this case, you can't select the bit rate manually. Additionally, you can get up to Deezer HiFi quality download(depending on your account type).